Andragogy (adult learning theory) first appeared as a learning theory in the 1950s, and in 1968 Malcolm Knowles extended the research by presenting six assumptions of andragogy. The author defined andragogy as "the art and science of helping adults learn" (Knowles, 1988, p. 43). The theory is focused on the difference between adult learners' needs as opposed to pedagogy, which is centered on the needs of younger learners.
In 2013, I took a position as training director of a crisis hotline. The majority of call agents worked remotely from locations all around the world. Even though the virtual training program was successful, the process could have benefited from an AAR during the train the trainer phase.
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by Ben Paynter, Fast Company Over a decade ago, Kathleen Kelly Janus, a lecturer with Stanford […]