This activity is a crucial component of an employee training module developed for a non-profit organization. Prior to this formative assessment, the employee would have undergone training on the relevant technology tools in an earlier module.

In this assessment, the learner is presented with a communication scenario and asked to select the most suitable communication tool from three available options. Each option includes feedback to provide learners with insights into their decision-making skills. If the learner selects an incorrect option, they are prompted to try again.

This work by Lynne MacBain is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Permissions beyond the scope of this license may be available at



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